This charter does not affect your statutory rights and obligations as a shareholder in a private limited company.
Shareholders have the right to amend the rules of the estate that are contained in the deeds to your properties, these are not draconian and can be amended, removed or added to at an AGM or EGM. These include simple things like not parking on green verges, etc.
The charter contains 6 commitments which are:
1.Relationships: Middle Oak Management will treat all residents with respect in all of their interactions. Relationships between residents and Middle Oak Management will be based on openness, honesty and transparency, with abusive behaviour not acceptable.
2.Communication: Residents will receive clear, accessible, jargon free and timely information from Middle Oak Management on the issues that are relevant to them, including important information about their green-spaces, road and footpaths, how the company is working to address problems, how the organization is run, and information about performance on key issues.
3.Voice and influence: Middle Oak Management will seek and value the views of residents, and will use this information to inform decisions. Every individual resident will feel listened to by their Middle Oak Management on the issues that matter to them and can speak without fear. Shareholders, residents and directors will be treated with respect in a calm and courteous manner. No verbal or physical abuse will be tolerated.
4.Accountability: Collectively, residents will work in partnership with Middle Oak Management to independently scrutinize and hold their company to account for the decisions that affect the quality of their estate. The directors work for the residents, the shareholders own the estate, company and all the assets, where necessary shareholders can call an EGM and elect new directors.
5.Quality: Residents can expect their amenities to be good quality, well maintained, safe and well managed.
6.When things go wrong: Residents will have simple and accessible routes for raising issues, making complaints and seeking redress. Residents will receive timely advice and support when things go wrong.